Tag Archives: Messenger

It’s not particularly uncommon to come across organizations, businesses, and people who still implicitly perceive customer support and customer service as something not really worth investing in. Just a couple of days ago, I faced a problem with a Nordic low-cost airline carrier that has almost every year won several prizes and other forms of recognition. My problem was that I was unable to change my password on their website; I followed the instructions to reset my email, and after I couldn’t do this by myself, I decided to give them a call to get it done. I didn’t have to wait a long time to talk with an agent, but then the problems started. The agent was unable to retrieve my information, and I had to spell my name out in various ways. I don’t consider myself as fluent as a native English speaker, but I always get things…

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