Here are some of the books I have thought are worth of your time.
The article will undergo further modifications when I have some time to write more about them than just the title.
- Tim Brown (2008). Change by Design How Design Thinking Transforms Organizations and Inspires Innovation. New York, NY: HarperCollins. [Read the classic HBR article published in 2008, Design Thinking]
Tim Brown, the current CEO and president of IDEO, is an influential thought leader in innovation and design. This book explains what design thinking is, how it can be done, and why design thinking is of such enormous importance for organizations. This was the first book I read on design thinking, and although my thinking has evolved since, this book had a profound impact on my own thinking in regards to customers.
- Vijay Kumar (2012). 101 Design Methods: A Structured Approach for Driving Innovation in Your Organization. Hoboken, NJ: John Wiley & Sons.
In this book, Kumar lays down his seven-step design innovation process. Each chapter of the book is divided into two main parts, the first one introduces the mindset and the other contains a large number of different useful methods and tools. There are multiple case examples and step-by-step fashioned instructions why, how and when to use different methods. This is a very good companion for those who want to understand the fundamental mindset, methodology, and language of design thinking.
- Marc Stickdorn & Jakob Schneider (2012). This is Service Design Thinking: Basics, Tools, Cases. Amsterdam: BIS Publishers. [More resources]
Marc Stickdorn is probably one of the names in the (service) design thinking almost everyone intuitively recognizes. Although service design and design thinking are not the same emerging fields of art, science, and emotion, this is still important for beginners and for more advanced students of (service) design thinking. As the name of the book suggests, it covers basics, tools, and cases. Sometimes the book can be hard to follow thanks to some strange visualizations) The book has certain crucial weaknesses but all in all, it demonstrates the importance of co-creation and user-centred approaches when designing services. If you don’t know anything about (service) design thinking, take a look. If you are more advanced, don’t bother.
- Jeanne Liedtka, Andrew King & Kevin Bennett (2013). Solving Problems with Design Thinking: Ten Stories of What Works. New York, NY: Columbia University Press.
This book is more like a business book rather than a book on design thinking. Authors offer some different cases at which design thinking has been utilized in the past. Unfortunately, only some of the broad range of design tools are explained, but the primary focus is the managerial perspective, i.e. how can I as a manager put design thinking into use and push forward design-driven thinking throughout the organization. If you want to have more business perspective rather than get into the nitty-gritty details, check this book out.
- IDEO (2015). The Field Guide to Human-Centered Design. IDEO.org [Access toolkit directly]
IDEO is one of the largest global design and innovation companies in the world, and this is book reveals IDEO’s primary design mindsets, methods and case studies throughout the globe. The toolkit focuses mainly on social innovation in the developing world, but as design thinking is universally applicable, this book serves multiple functions in the end. It’s actually quite different to design solutions for people who face various constraints rather than for people who live in abundance. If you sometimes feel that your organization always struggles with resources, think about those who struggle from day one. There are multiple design methods presented in an easy-to-follow format, and also, there are interesting case studies of HCD in action.
- Ben Reason, Lavrans Løvlie and Melvin Brand Flu (2015). Service Design for Business A Practical Guide to Optimizing the Customer Experience. Hoboken, NJ: John Wiley & Sons.
This is a great book in which the authors have identified twelve challenges where they have seen service design have business impact. These primary challenges spring out from the customer, business, and organizational challenges. The authors argue that there is three critical factors that form the foundation of the book, namely movement (successful services move customers forward), structure (connect channels, systems, and processes with customer journeys), and behavior (align customers and organizations’ different motivations and goals).
- Springer’s Understanding Innovation book series
There is ongoing academic research on the foundations of design thinking, and how design thinking is related to other areas of research such as marketing, strategy, and business operations. There are still multiple unanswered questions, and Springer’s book series is a great place to start if you want to understand the whole endeavor holistically.
- G. Lynn Shostack (1982). “How to Design a Service“. European Journal of Marketing 16(1), pp. 49-63.
Richard Buchanan (1992). “Wicked Problems in Design Thinking“. Design Issues 8(2), pp. 5-21.
- Elizabeth B.-N. Sanders (1992). “Converging Perspectives: Product Development Research for the 1990s“. dmi:Review 3(4), pp. 49-54.
- Nigel Cross (2001). “Designerly Ways of Knowing: Design Discipline Versus Design Science“. Design Issues 17(3), pp. 49-55.
- Nicola Morelli (2002). “Designing Product/Service Systems: A Methodological Exploration”. Design Issues 18(3), pp. 3-17.
- Victor Margolin & Sylvia Margolin (2002). “A ‘Social Model’ of Design: Issues of Practice and Research“. Design Issues 18(4), p. 24-30.
- Elizabeth B.-N. Sanders (2002). “From User-Centered to Participatory Design Approaches“. In Design and the Social Sciences (book).
- Nigan Bayazit (2004). “Investigating Design: A Review of Forty Years of Design Research” Design Issues 20(1), pp. 16-29.
- Charles Owen (2005). “Design Thinking. What It Is. Why It Is Different. Where It Has New Value“. A speech was given at the International Conference on Design Research and Education for the Future.
- Stefano Marzano (2005). “People as a Source of Breakthrough Innovation“. dmi:Review 16(2), pp. 23-29
- Brigitte Borja de Mozota (2006). “The Four Powers of Design: A Value Model in Design Management“. Design Management Review 17(2), pp. 44–53.
- Charles Owen (2006). “Design Thinking: Driving Innovation“. A web article was written for The Business Process Management Institute.
- Roberto Verganti (2006). “Innovating Through Design“. Harvard Business Review 84(12), pp. 114-122.
- Kees Dorst (2006). “Design Problems and Design Paradoxes“. Design Issues 22(3), pp. 4-17.
- Charles Owen (2007). “Design Thinking: Notes on its Nature and Use“. Design Research Quarterly 2(1), pp. 16-27.
- Kostas Terzidis (2007). “The Etymology of Design: Pre-Socratic Perspective“. Design Issues 23(4), p. 69-78.
- Sara L. Beckman & Michael Barry (2007). “Innovation as a Learning Process: Embedding Design Thinking“. California Management Review 50(1), pp. 25-56.
- Tim Brown (2008). “Design Thinking“. Harvard Business Review 86(6), pp. 84–92.
- Roberto Verganti (2008). “Design, Meanings, and Radical Innovation: A Metamodel and a Research Agenda“. Journal of Product Innovation Management 25(5), pp. 436-456.
- Elizabeth B.-N. Sanders & Pieter Jan Stappers (2008). “Co-creation and the new landscapes of design“. CoDesign 4(1), pp. 5-18.
- Mark Jones & Fran Samalionis (2008). “From Small Ideas to Radical Service Innovation“. dmi:Review 19(1), pp. 20-26.
- Merlijn Kouprie & Froukje Sleeswijk Visser (2009). “A framework for empathy in design: stepping into and out of the user’s life“. Journal of Engineering Design 20(5), pp. 437-448.
- Sabiene Junginger (2009). “Design in the Organization: Parts and Wholes“. Design Research Journal (2/09), pp. 23-29.
- Mauro Porcini (2009). “Your New Design Process is Not Enough – Hire Design Thinkers!“. dmi:Review 20(3), pp. 6-18.
- Kees Dorst (2010). “The Nature of Design Thinking“. DTRS8 Interpreting Design Thinking: Design Thinking Research Symposium Proceedings, pp. 131-139.
- Jon Kolko (2010). “Abductive Thinking and Sensemaking: The Drivers of Design Synthesis“. Design Issues 26(1), pp. 15-28.
- Nynke Tromp & Paul Hekkert (2010). “A Clash of Concerns: Applying Design Thinking to Social Dilemmas“. Proceedings of the 8th Design Thinking Research Symposium (DTRS8).
- Justus Broß, Christine Noweski & Christoph Meinel (2011). “Reviving the Innovative Process of Design Thinking“. ICIW 2011: The Sixth International Conference on Internet and Web Applications and Services.
- Rita McGrath, (2011). “Failing By Design“. Harvard Business Review 89 (4), pp. 77-83.
- Lotta Hassi & Miko Laakso (2011). “Conceptions of Design Thinking in the Design and Management Discourses: Open Question and Possible Directions for Research“. Proceedings of IASDR2011, the 4th World Conference on Design Research,
- 31 October @ 4 November, Delft, the Netherlands.
- Fernando Secomandi & Dirk Snelders (2011). “The Object of Service Design“. Design Issues 27(3), pp. 20-34.
- Lucy Kimbell (2011). “Designing for Service as One Way of Designing Services“. International Journal of Design 5(2), pp. 41-52.
- Lucy Kimbell (2011). “Rethinking Design Thinking: Part I“. Journal of the Design Studies Forum 3(3), pp. 285-306.
- Lucy Kimbell (2012). “Rethinking Design Thinking: Part II“. Journal of the Design Studies Forum 4(2), pp. 129-148.
- Rim Razzouk & Valerie Shute (2012). “What Is Design Thinking and Why Is It Important?“. Review of Educational Research 82(3), pp. 330-348.
- Katja Tschimmel (2012). “Design Thinking as an Effective Toolkit for Innovation“. Proceedings of the XXIII ISPIM Conference: Action for Innovation: Innovating from Experience. Barcelona, Portugal.
- Erling Bjögvinsson, Pelle Ehn & Per-Anders Hillgren (2012). “Design Things and Design Thinking: Contemporary Participatory Design Challenges“. Design Issues 28(3), pp. 101-116.
- Ulla Johansson-Sköldberg, Jill Woodilla & Mehves Çetinkaya (2013). “Design Thinking: Past, Present and Possible Futures“. Creativity and Innovation Management 22(2), pp. 121-146.
- Jeneanne Rae (2013). “What Is the Real Value of Design?“. dmi:Review 24(4), pp. 30-37.
- Elizabeth B.-N. Sandersa & Pieter Jan Stappersb (2014). “Probes, toolkits and prototypes: three approaches to making in codesigning“. CoDesign 10(1), pp. 5-14.
- Jeneanne Rae (2014). “Design Can Drive Exceptional Returns for Shareholders“. Harvard Business Review. Digital article. Apr 4, 2015.
- Donald A. Norman & Roberto Verganti (2014). “Incremental and Radical Innovation: Design Research vs. Technology and Meaning Change” Design Issues 30(1), pp. 78-96.
- Brian Gillespie (2014). “Walking the Walk: Putting Design at the Heart of Business”. Design Management Review 25(4), pp. 75–88.
- Jennifer Kilian, Hugo Sarrazin & Hyo Yeon (2015). “Building a design-driven culture“. McKinsey Quarterly Article.
- Ade Mabogunje, Neeraj Sonalkar & Larry Leifer (2015). “Design Thinking: A New Foundational Science for Engineering“. International Journal of Engineering Education 32(3B), pp. 1540-1556.
- Jan Schmiedgen, Holger Rhinow, Eva Köppen & Christoph Meinel (2015). “Parts Without a Whole?: The Current State of Design Thinking Practice in Organizations“. Study Report, Technische Berichte nr. 97. Hasso-Plattner-Institut für Softwaresystemtechnik an der Universität Potsdam.
- Jan Kolko (2015). “Design Thinking Comes of Age“. Harvard Business Review 93(9), pp. 66-71.
- Tim Brown (2015). “When Everyone Is Doing Design Thinking, Is It Still a Competitive Advantage?“. Harvard Business Review. Digital article. Aug 27, 2015.
- Tim Brown & Roger Martin (2015). “Design for Action: How to Use Design Thinking to Make Great Things Actually Happen“. Harvard Business Review 93(9), pp. 56-65.
- Lisa Carlgren, Ingo Rauth & Maria Elmquist (2016). “Framing Design Thinking: The Concept in Idea and Enactment“. Creativity and Innovation Management 25(1), pp. 38-57.
- Eva Dijksterhuis & Gilbert Silvius (2016). “The Design Thinking Approach to Projects“. PM World Journal V(VI).
- Michael Mintrom & Joannah Luetjens (2016). “Design Thinking in Policymaking Processes: Opportunities and Challenges“. Australian Journal of Public Administration 75(3), pp. 391-402.
- Roger L. Martin (2017). “Use Design Thinking to Build Commitment to a New Idea“. Harvard Business Review. Digital article. Jan 3, 2017.
Useful electronic resources and assets
- IDEO: Design Thinking Resources
- IDEO & Riverdale: Design Thinking for Educators
- Namahn, Flanders DC & SPIDER: Service Design Toolkit
- Roberta Tassi: Service Design Tools (depository of tools and methods)
- Stanford d.school: Resources
- This Is Design Thinking: Design Thinking Resources For Practitioners (a treasure of books, articles, and courses on design thinking)
- Interaction Design Foundation: Essential Design Thinking Videos and Methods
Videos, lectures, and talks
- IDEO: Shopping Cart Project (a great demonstration of design thinking in action)
- Nordstrom Innovation Lab: Sunglass iPad App Case Study (rapid prototyping in retail sector)
- Gary Hustwit: Objectified (design thinking and service design documentary)
- Muris Media: Design & Thinking
- Fabrica: Design Is Future
- William Lidwell: Becoming Leonardo: How Great Designers Think
- PBS: Extreme by Design
- Blinkworks: Indie Game: The Movie
- Zilver Innovation: Design the New Business
- Designers Inbetween
- High Resolution: IDEO’s Tom Kelley is Design Thinking’s ultimate disciple, he makes the case as to why
- David Janka & Justin Ferrell: Design Thinking: Unlock the Creative Potential of Your Organization
- Liz Anderson: Introduction to Design Thinking: An Introductory Guide for Break-Through Ideas
- Stanford University (Bill Burnett & Banny Banerjee): Frameworks for Design Thinking – Stanford Innovation Masters Series
- Stanford University (Bill Burnett, Ryan Chin & Mark Schar): Design Thinking and the Art of Innovation
- Stanford University (Carissa Little, Banny Banerjee & Stacey Velazquez): Design Thinking: A Strategic Tool
- EAE Business School: Design thinking: the innovation for creative problem solving
- BelatrixSF: Design Thinking Webinar — An Approach for Fighting Complexity in Product Development Cycles
- The Aspen Institute: The Evolution of Design with Tim Brown
- Alta Scuola Politecnica (Banny Banerjee): Design Thinking: An Approach to Strategic Transformations
- HiveMumble (Bernard Roth): Design Thinking: Processes and Mindset
- University of Virginia Darden School of Business (Jeanne Liedtka): Design Thinking