Mitä jokaisen yritysjohtajan tulee tietää lohkoketjusta
“Maailmankaikkeudessa ei ole missään eikä koskaan vakautta ja liikkumattomuutta. Vaihtelu ja muutos ovat elämän olennaisia ominaisuuksia. Jokainen asiantila on ohimenevä; jokainen aikakausi on siirtymää. Ihmiselämässä ei ole koskaan tyyntä ja lepoa. Elämä on prosessi, ei pysyvyyttä tässä hetkessä.” – Ludwig von Mises, The Anti-Capitalistic Mentality 1)s. 106 Suomessa ja muualla maailmassa tutkitaan tällä hetkellä aktiivisesti lohkoketjuteknologiaa niin liike-elämässä kuin julkishallinnossa ja korkeakouluissa. 2)Mattila, J. & Seppälä, T. (2015). “Blockchains as a Path to a Network of Systems: An Emerging New Trend of the Digital Platforms in Industry and Society“. ETLA Reports 45; Mattila, J. (2016). “The Blockchain Phenomenon The Disruptive Potential of Distributed Consensus Architectures“. ETLA Working Papers 38 Jotkut ovat jo ehtineet verrata lohkoketjua internetin kaltaiseen innovaatioon. Kiinnostus lohkoketjua ja sen soveltamista kohtaan on näkynyt myös Suomessa: teknologiayritys Tomorrow Labsin on kerrottu suunnittelevan asuntokauppaa helpottavaa ja fyysisten asunto-osakekirjojen korvaavaa lohkoketjupohjaista järjestelmää. Toisaalta VTT:n toteuttaman hankkeen tuloksena on muun muassa selvitetty lohkoketjuteknologian…
On the Futility of Innovating on Your Own: From Goods-Dominant Logic to Service(-Dominant) Logic in the Financial Services Industry
It is a kind of cliché to state that the financial services industry landscape is changing rapidly, continuously and often unexpectedly. Customers don’t seem to care about those incumbent financial services firms that are not responsive to their needs. Although there has been a constant stream of assurances from various banks, wealth managers, and insurance companies that they are customer-oriented and responsive to customer needs, a lot of things remain to be done. Customer-orientation hot talk, as I call it, is a form of self-deception, and although most of the financial services companies still heavily rely on old-dated goods-dominant logic, they talk as if the reality is something entirely different. The truth is that most financial services companies are again faking true customer-orientation and this is a real problem. This is very problematic as it deceives both the client as well as shareholders (or stakeholders). Signaling, shouting out loud random words, is simple but…
You Need to Understand Everyday Lives of Your Clients, Banker!
“Customer dis-intermediation is one of the biggest challenges that a retail bank must contend with when it comes to retaining its central standing as the number one go-to provider of financial services.” – Bragi Fjalldal, CMO & VP, Meniga 1)Banking Technology: “The race to meaningfully engage with customers is on“ We are living fascinating times in the world of financial services industry and institutions. As the late, great business professor C. K. Prahalad and his collaborator Venkat Ramaswamy pointed out in their magnificent book The Future of Competition: Co-Creating Unique Value With Customers (2004), the role of the consumer is rapidly changing, and consequently the traditional mindset of company-centric value creation (and goods-dominant logic) is disintegrating before our very eyes. Prahalad and Ramaswamy argue that we are now witnessing the emergence of “the informed, networked, and active consumer, combined with the convergence of technologies and industries. Driven by these two forces, the consumer is increasingly…
Nordnet launches Robosave: Where is the Nordic digital wealth management heading next?
On last Thursday, one of the largest Pan-Nordic online banks, mutual fund distributors, and stock brokers Nordnet Bank AB unveiled its new robo-advisory service for its Swedish clients. The new independent robo-advising service is called Robosave, and this move signifies a new strategic direction in Nordnet’s overall story. Nordnet has a long history, alongside its main Swedish-only competitor Avanza, of continuously launching new innovative financial services. In the past, Nordnet’s value proposition, as has been noted by Pekka Puustinen in his great book FinancialServiceLogic: In the Revolution of Exchange in Banking and Insurance, has revolved mainly around the promise of functional value (and associated benefits). Nordnet has focused primarily, but not exclusively, on streamlining internal operations, extending the benefits of its various services beyond the plain vanilla retail brokerage (e.g. trade capture, clearing & settlement, and reporting) – all that are essential hallmarks of a value proposition constructed around the promise…
Chatbots, static FAQs and automating low-value requests
I have discussed chatbots at length in my earlier posts (see Chatbots are coming your way: Start moving now!, Chatbots for wealth management, trade execution, and portfolio management? Yes, please!, Why (chat)bots are so exciting?, and Chatbots: The future of customer service?). There is no lack of pretty good commentary and viewpoints when it comes to chatbots, and various chatbot platforms have spawned in Europe, US, and Asia-Pacific. As I have argued in my earlier article around a week ago, Facebook has played a prominent role in the emergence of chatbots. There have been some news that Facebook has recently decided to scale down their initial plans in regards to chatbots as chatbots are not living up to initial expectations. Nonetheless, it has been remarkable that tens of thousands of chatbots have been created on the top of Messenger, and Facebook has allowed aspiring chatbot designers to experiment with a variety of…
Why banks and insurers innovate so differently?
There are certain things you learn the first day at business school: all firms compete at some level with each other for revenues and to outperform their competitors, companies need to have a competitive advantage (and sure, there are various forms of coopetition). In today’s fluid, dynamic and highly uncertain competitive environment, businesses constantly need to prop up their game to keep up with the sudden changes we are now witnessing. The fundamental question, after all, in strategic management, is not why competitive advantage is so crucial but instead how to gain and sustain competitive advantage over time (Helfat et al. 2007; Teece 2009). Competitive advantage takes various forms, but something that has been stressed over and over again in the academic literature is the paramount importance of continuous innovation to achieve sustainable competitive advantage (Lengnick-Hall 1992; Lord, deBethizy & Wager 2005; Afuah 2009; Betz 2011; Dereli 2011; Weerawardena & Mavondo 2011; Pisano 2015). The wisdom of this maxim…