Monthly Archives: November 2017

I just recently completed a short overview of the evolution of digital wealth management space since late 2010 to circa late 2017. In this timeline, I focus almost solely on the emergence and development of robo-advisors and various other forms of automated wealth management. I have tried to cover startups, multiple actions of incumbents and I have also collected AUM figures for some players I think are interesting to follow through in upcoming years. This timeline is based on publicly available information, and as I didn’t plan well ahead, it ended up to be a bit messy and unstructured. In the future, I plan to continue the work by focusing on various geographical differences, robo-capabilities, funding, etc. in the digital wealth management space. FinTechnews Switzerland just published a very nice story about the development of robo-advisory, and they were kind to include my “messygraphic” as part of their story. This was actually just…

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It is a kind of cliché to state that the financial services industry landscape is changing rapidly, continuously and often unexpectedly. Customers don’t seem to care about those incumbent financial services firms that are not responsive to their needs. Although there has been a constant stream of assurances from various banks, wealth managers, and insurance companies that they are customer-oriented and responsive to customer needs, a lot of things remain to be done. Customer-orientation hot talk, as I call it, is a form of self-deception, and although most of the financial services companies still heavily rely on old-dated goods-dominant logic, they talk as if the reality is something entirely different. The truth is that most financial services companies are again faking true customer-orientation and this is a real problem. This is very problematic as it deceives both the client as well as shareholders (or stakeholders). Signaling, shouting out loud random words, is simple but…

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