Monthly Archives: July 2017

Kuvittele sellainen bisnes, jossa muut ihmiset antavat sinulle rahansa hoidettavaksesi ja maksavat tästä sievoisesti. Vielä parempaa on se, että palkkiosi nousevat vuosi vuodelta, vaikka olisit auttamattoman huono työssäsi. Kuulostaa täydelliseltä. [- -] Tätä bisnestä kutsutaan rahastonhoidoksi. – The Economist (28.2.2008) Keskustelua passiivisen ja aktiivisen sijoittamisen välillä on käyty jo vuosikymmeniä, mutta passiivisesta sijoittamisesta on ryhdytty laajamittaisemmin keskustelemaan vasta 2000-luvun alusta alkaen. Erilaisten indeksituotteiden jatkuvasti laajenevat valikoima, alhaiset kulut, verotehokkuus ja parempi riski-tuottosuhde ovat osoittautuneet valtaosiltaan paikkansapitäväksi mainospuheeksi. Passiivisen sijoittamisen kasvavalle suosiolle on monia syitä ja Yhdysvalloissa on Bloombergin mukaan nykyään enemmän markkinaindeksejä kuin pörssiosakkeita. Passiivinen (indeksi)sijoittaminen voi käytännössä saada monenlaisia muotoja, mutta tyypillisimmin sillä tarkoitetaan sijoitusstrategiaa, jossa sijoittaja “luottaa perinteiseen ‘osta ja unohda’ -tyyppiseen sijoitustyyliin … [jossa] osakepoimintaa ei harrasteta ja markkinoiden hintaliikkeitä ei ajoiteta.” (Oksaharju 2013, 52-53.). Morningstarin tutkimusjohtaja John Rekenthalerin mukaan aktiivisten rahastojen liiketoiminta on pohjimmiltaan tarinankerrontaa, jossa vastuu on kuulijalla. Rekenthalerin mukaan aktiiviset sijoitusrahastot kertovat pintapuolisesti lupaavilta vaikuttavia tarinoita, mutta nämä…

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I have discussed chatbots at length in my earlier posts (see Chatbots are coming your way: Start moving now!, Chatbots for wealth management, trade execution, and portfolio management? Yes, please!, Why (chat)bots are so exciting?, and Chatbots: The future of customer service?). There is no lack of pretty good commentary and viewpoints when it comes to chatbots, and various chatbot platforms have spawned in Europe, US, and Asia-Pacific. As I have argued in my earlier article around a week ago, Facebook has played a prominent role in the emergence of chatbots. There have been some news that Facebook has recently decided to scale down their initial plans in regards to chatbots as chatbots are not living up to initial expectations. Nonetheless, it has been remarkable that tens of thousands of chatbots have been created on the top of Messenger, and Facebook has allowed aspiring chatbot designers to experiment with a variety of…

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There has been a lot of interesting discussion on how bots, and especially chatbots, could redefine the future of customer service and customer experience. The rise of bots has been exceptionally fast, and Facebook played a significant role in the chatbot revolution when they announced in April 2016 that Facebook Messenger platform supports chatbots – the number of chatbots on Facebook Messenger has been growing fast. We have been living in the world of (chat)bots for a couple of years now, and Facebook’s adoption of chatbots has been a significant landmark in the more general adoption of bots. There has already been some evidence that chatbots are gaining legitimacy amongst consumers. According to Aspect Software Research’s report published last year, “44% said that if a company could get the experience right, they would prefer to use a chatbot or automated experience for CRM.” This discussion has been, of course, promoted mainly by those…

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Chatbots are gaining some momentum in the financial services industry in Finland. OP Financial Group has been at the forefront of launching a relatively large amount of experiments. Other Finnish banks and financial institutions have been rather passive but at the moment OP Financial Group is setting the bar quite high. Kotipizza’s collaboration with OP Financial Group is an example of a transactional chatbot for ordering food (simply order through Facebook Messenger and pay with Pivo app), last year OP’s Pivo Penni (a chatbot for students) turned out to be a short-lived test, and in addition OP launched an invite-only financial management chatbot Pivo Alfred (spending analysis) last December. Unfortunately, there has been no further news about S-Bank’s collaborative chatbot project since last year. In the US, many banks and other financial institutions have already deployed chatbots. As many commentators have already pointed out previously, there are various forms of chatbots ranging from customer service,…

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